Prompting Training Bootcamp

At a fast-growing e-commerce company, was faced with the challenge of handling a large number of complex customer inquiries on a daily basis. The team was looking for a way to make support more efficient without sacrificing the quality of responses.

The goal was to respond faster to customer inquiries through the use of AI and optimized prompts, thus increasing customer satisfaction and to improve their use of AI tools for personalized customer outreach. 

Introduction to Prompting Basics and AI Models:

• What are prompts and why are they important?
• Techniques for accurately formulating prompts for specific outcomes.
• Best practices: How to avoid common mistakes and optimize AI responses.
• Case studies and real-world examples from different industries.
• Adapting prompts to different business needs with Hands-on exercises with real-time feedback for immediate improvement.
• Increasing efficiency: How to speed up AI processes and save resources.

• Employees are unsure how to use AI Tools & models effectively.

• Unclear and inefficient prompt formulations lead to inaccurate results.

• Time lost when working with AI models due to trial-and-error.

• Lack of knowledge on how to optimize AI for specific business needs.

• Skepticism about the performance of AI technologies.

• 52% time savings in the processing of customer inquiries due to more efficient prompts.

• ±32% increase in the accuracy of AI responses through precise wording.

• 40% improvement in customer communication satisfaction, as a result of personalized and relevant responses.

• +60% reduction in trial-and-error when using AI models, which accelerated the workflow.

• Higher team satisfaction as employees became more confident and productive in using AI tools.